How We Work
Comprehensive Work Flow – From Start Till End
What To Expect When We 1st Meet For Discussion?
- Meet Landlords In Unit
- Listen, Understand Your Needs & Requirements, Give Advise
- Landlords Highlight Essence Of The Unit
- Look At Unit & Photo Taking
- Analise Current Rental Market Trend (Supply & Demand)
- Advise On Current Rental Rates
- Analise The Nearby Competition
- Explain Full Procedure & Timeline
- Explain How We Could Work Together As A Team
- Prepare Landlords What To Be Expected Along The Way
- Understanding The Tenancy Agreement
- Understanding The Pros & Cons For Leasing
- Highlight The Responsibility Of A Landlord
Staging & Preparation
- Advice For Cleaning And De-cluttering Of Unit (If Needed)
- Staging The Unit, Make Sure It Looks At Its Best (1st Impression Very Important)
- Video Team & Photographers Preparing For Shoots (Indoor & Outdoor Amenities)
- Edit, Insert Titles, Property Description, Music, Etc (Back In Office)
- Discussion With Team (Pre Plan A Campaign)
- Social Media Advertising On Property Platforms (PropertyGuru, 99.co, PropEdge, SRX, PropNex.com, Facebook, Etc)
- Preparing For Open House & Viewing Inquiries
Marketing The Unit
- Qualifying Potential Tenants Through Basic Requirements Check (Employment, Income, ID Verification)
- Arrange Physical Viewings (Virtual Viewings During COVID19 Pandemic Lock Down)
- Takes Days To Weeks
- I Will Be In The Unit Personally, Always 15-30 Mins Earlier Before The Tenants
- Turning On The Air Con, Playing Soft Music From My Ipad, Diffusing A Scent Of Lavender In The Air…
- These May Seem Like Common-Sense Things But You Will Be Surprised How Many People Neglect Them
- Update Landlords Bi-Weekly On All Viewings
- Negotiation & Planning If Tenant Is Interested (Rental, Lease Term, Move In Date, Other Term & Condition, Etc)
- Reporting Back To Landlord With The Best Offer (Update Landlord On Tenant’s Profile)
- Preparing The Tenancy Agreement If Offer Accepted
- Explanation The Tenancy Agreement To Both Tenants & Landlords Before Signing
- Signing Of Tenancy Agreement (Collection Of 1st Month Rental & Deposit)
- Preparing Unit For Handover
- Registration Of Tenants At Relevant Authorities
- Switching / Application For Utility Account Under Tenant’s Name
- Registration Of Stamp Duty (Tenants Pay)
- Final Inspection Of Unit & Ready For Handover
Handover Unit On Actual Day
- Creating A Thorough Inventory Checklist, Condition Report & Handover Form For Tenants To Take Over
- Collect Balance Payment (If Any)
- Handover Keys & Unit To Tenants
- Photo Taking With My Happy Landlords & Happy Tenants
- This Is Not The End Of Our Work, In Fact, It Is Just The Beginning Of Our Work & Responsibility…
Follow Ups Mids Of Tenancy Agreement
- On Standby 24/7 Throughout The Lease Team
- Co-coordinating Between Landlords And Tenants
- Providing Extra Services If Needed (Plumber, Electrician For Repairs, Etc)
- Follow Up With Both Landlords & Tenants, To Check If Everything Is Going Smoothly
- Follow Up With Tenants For Late Rental Payment (Hopefully Not)
- 1-2 Months Advance Follow Up With Tenants Before Expiry
- Re-Negotiate New Terms & Conditions For Renewal If Tenants Intend To Renew
- Preparation For Renewal Agreement If Both Landlords & Tenants Are Agreeable
Handback Unit Upon Expiry
- Arrange, Plan & Confirmed Last Day Of Lease If Tenants Are Not Renewing
- Highlight To Tenants Things Need To Done During Handback Of Unit
- Checking Whole House And Items As Per Stated In The Inventory
- Tenants Will Be Accountable For Any Damage Caused (Deduct From Deposit)
- Checking For Air Con Servicing Proof (Receipts), Curtain Cleaning, Area Cleaning, Etc
- Handback Form Signing Off & Returning Of Keys
Re-Market Of Unit
- All Over From Staging & Preparation Again